Front Office Agent F/M/X

• Meeting and greeting VIPs and guests, pre-empting and responding to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolving guest concerns.
• Managing inbound and outbound e-mails and administrative work.
• Reporting immediately every potential or lodged complaint to the Front Office Manager or to the Head of Concierge.
• Adopting up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.
• Keeping high knowledge of Hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
• Completing audit procedures.
• Responding to emergencies, including medical incidents, fire alarms and any disturbances in a calm and efficient manner.
• Ensuring full and constant compliance with the Hotel standards and Health&Safety procedures.
• Collaborating with local law enforcement and emergency services when necessary.

• Experience as receptionist in luxury hotels with quality standards’ knowledge.
• Good proficiency in using hotel management softwares and MS Office.
• Bachelor’s degree in hospitality management or foreign languages is highly preferred.
• Advanced level of English and Italian; French confidence is a plus.
• Excellent communication and interpersonal skills, with the ability to interact effectively with guests and employees at all levels.
• Problem solving especially in high-pressure situations.
• Available for shifts during the weekends, holidays and nights in rotation.
• Legal right to work in Italy.

• A competitive salary package
• ALL - Heartist® Program: Employee benefit card offering discounted rates at all ACCOR locations and partner venues worldwide.
• Learning & development: Opportunity to develop your talent and grow within your property and across the world!

Orient Express