Hotel Manager (m/f)

• Manages the entire Rooms Division Department (Front Office & Bell-Boys, Reservations, Housekeeping)
• Coordinates the operational day-to-day business ensuring a smooth process
• Develops, implements and monitors standards
• Deeply involved in guest assistance and complaint’s management (including replies to all Channel’s Guest Comments)
• Together with the GM prepares budget’s review, forecasts and reports
• Cost and quality management
• Productivity and employees work schedule planning
• Maintains and tends to the various systems involved in the operations of an international hotel group
• Works closely together with the General Manager – FOM & Housekeeping department to manage and ensure all Guests’ requests are met and fulfilled.
• According to management instructions, organize and coordinate the entire business
• Monitoring and control of the work of the building manager's, internal maintenance & external employees in the building

• Several years of work experience in the front office and/or housekeeping areas
• Completed vocational training in the hospitality
• Excellent German and English skills are a must; additional languages are desirable
• Excellent Protel skills is an advantage
• Excellent leadership qualities; attention to quality; high flexibility and hands on attitude
• Perfect and professional appearance and outstanding communication skills
• Being of service is your calling
• Together with your team, you will ensure that our hotel guests receive the best possible service

• All- inclusive onboarding program for a great start at work
• Healthy and balanced employee meals in our team restaurants (also on days off)
• Individual development planning and support through internal and external training and development opportunities
• Active contribution in a dynamic work environment
• Enjoy your holiday in the best hotels to special employee conditions
• Team Member Rate and Family & Friends Special Rates with additional discounts on F&B and spa services

Falkensteiner Hotels & Residences