Client Care Specialist - Milan Montenapoleone

Tiffany & Co.

  • Milano
  • Tempo indeterminato
  • Full time
  • 2 mesi fa
Job Category: RetailJob Description:At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love.It's a skill that we've been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past while dreaming of our future.We are looking for thoughtful, curious, and optimistic talents, seeking to deliver excellence and to contribute to Tiffany & Co.'s continued legacy.As members of the Operations Team, we celebrate and cherish our clients by making sure they live the most seamless and personalized experiences. We uphold the utmost standards of operational excellence, always maintaining a neat & organized store and overseeing all retail & stock operations.Main Responsabilities:
  • Deliver unparalleled service and results that uphold the standards of excellence and luxury etiquette
  • Achieve store operational excellence KPIs and support team compliance with Tiffany and LVMH procedures
  • Manage the whole process of repairs in store: welcoming clients, creating longlasting connections with them, analysing clients' needs and being able to propose appropriate solutions
  • Collaborate with Customer Service deparment and Sales team to create a smooth experience for each client
  • Be accountable for implementing the most effective operations, stock management and transfers movements, including cycle counts and inventories; support with various payment processes and security (omnichannel, service, cash etc.)
  • Display professionalism and exercise agility, adapting behavior and implementing feedback, appropriately
  • Exercise resilience through new challenging assignments and celebrate innovation when adopting new ways of working
  • Exhibit a positive, ambitious and collaborative attitude, instilling an inclusive team culture of Joy
  • Propose effective improvements to Store Leadership when facing challenges / seeing opportunities, support new operational tools & systems rollout and team adoption
Requirements:
  • Previous experience in After sales, client care in store with comprehensive knowledge of merchandising, client service, administration
  • Knowledge of jewelry products is an appreciated plus
  • Organized, detail-oriented and efficient, with a track record in retail operational excellence (stock, payment, security, maintenance, etc.), preferably in a luxury environment
  • Service-oriented with knowledge of luxury etiquette
  • Demonstrated ability in implementation of operational tools and novel processes
  • Collaborative and supportive team player with strong interpersonal skills
  • Solution-driven, proactive and agile in fulfilling ad-hoc operations requests
  • Strong analytical skills with proficiency in Microsoft Word and Excel
  • Flexibility to work non-traditional hours, including days, nights, weekends, and holidays
  • Fluent in Italian, English, a third language is an appreciated plus

Tiffany & Co.