Senior Customer Care Specialist Settore Automotive
Bosch
- Parma
- Tempo indeterminato
- Full time
- Responsible to handle customer orders, check prices, confirm delivery dates, parts, equipment compositions, follow requests, inquiries, correspondence, quotes and the general sales admin work including filing.
- SAP data entry & maintenance
- CRM utilization
- Coordination of shipments of repairs and warranty replacements. Issuance of RMA (return authorizations).
- General support and cooperation with sales people and other departments (LOG-PUR-FIN)
- Assure that daily & monthly sales are reached, following payments from customers in time & that goods are collected before deadline (month end), contact with forwarding agents.
- Respect of Compliance rules & preparation of authorization forms for creation of new customers, change of payment terms. Submission for approvals.
- Dealing of customer issues via telephone/fax/e-mail with a promptly timeframe to ensure full customer satisfaction.
- Execution of launches through SAP (or similar) to the different account networks according to the local NSC decisions.
- Knowledge of the following languages is required:
Professional knowledge of French (min. B1) * Educated to degree level, preferably Commercial, export acknowledge
- Customer Service/Care work background (min 4 years)
- Friendly & comprehensive approach to customers
- Strong communication skills – written and oral
- Ability to multi-task and prioritise
- Ability to meet results on time, working on deadlines
- Ability to work in a team-oriented environment, stress resistant
- Excellent computer experience: Microsoft Word, Excel, Power Point and SAP (or similar)