Technical Support
FoxESS
- Settimo Milanese, Milano
- Tempo indeterminato
- Full time
- Respond to customer queries in a timely and accurate way, via phone, email or chat, identify customer needs and help customers use specific features
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Handle a high volume of incoming calls and emails from customers
- Collaborate with other departments to ensure timely resolution of customer concerns
- Experience in the energy industry is desirable, but not essential as training will be provided
- Excellent verbal and written communication skills
- Strong problem-solving and decision-making abilities
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Proficient in using computer systems and software applications
- Strong attention to detail and accuracy
- Competitive salary package
- Comprehensive training and development opportunities