IT Workplace Operation Specialist
- Torino
- Tempo indeterminato
- Full time
Resolve incidents escalated by local IT and Global Service Desk
Track resolution of incidents and requests
Administer systems, test, install and release various applications
Share personal experiences of support and technical expertise with local IT and Global Service Desk through communication or knowledge base articles and documentation
Interface and cooperate with Global Workplace SME team when needed, for technical incident resolutionKey Responsibilities
Support Microsoft Windows 11
Support core collaborative applications (Microsoft Office 365, Citrix, Printix, …)
Diagnose and resolve technical hardware and software issues
Being independent on troubleshooting and finding solutions, applying them accordingly with company rules
Help and advice users on appropriate action
Support and train Local IT teams and Global Service Desk
Identify and escalate situations requiring urgent attention
Track and route incidents and requests
Document resolutions process and procedure (How to…)
Following tickets with third-party vendors (Microsoft, Dell, ...)
Work in cooperation with the SME team (Subject Matter Expert)
Follow release of applications and changes
Embrace the strategy defined by the management and makes it his ownPerformance Skills
Proven ability and commitment to high standards of customer service
Understands priorities are driven by the business
Language Skills: Good knowledge of spoken and written English
Problem-solving, troubleshooting and analytical skills
Good organizational and communication skills
Technicality and passion for technology
Curious and willing to learn
Proven ability to work in a team environment
Proactiveness
Performing and autonomous
Ability to deal with ambiguity
Ability to develop and inspire others, positive attitudeQualifications and Experience
General: 5 years in Workplace supporting environment
Technical:
PCs and peripherals
Windows 11
Mobile Phones (iOS, Android,...)
Office 365
End user support
Troubleshooting, optimization
Intune and ServiceNow knowledge (nice to have)
Has experience with asset management, following ITIL standards
Printing (nice to have)What we offerWe offer a range of benefits including new Learning opportunities, a comprehensive Welfare System, Life and Health Insurance, Modern Workstation and Discounts within the MSC group.Moreover, MSC Technology Italy fosters a culture of innovation and wellbeing by simultaneously pursuing various initiatives. These include Meetups, Technical and General Events such as Gaming Tournaments, Company Charity Initiatives and a Sustainability program designed to benefit all employees.Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics