Customer Success Manager

Chatwin

  • Milano
  • Tempo indeterminato
  • Full time
  • 6 ore fa
Are you passionate about driving long-term customer success and believe that a strong start is the foundation for lasting impact? At SoSafe, we’re on a mission to make the internet safer—and we’re looking for a Customer Success Manager to join our Denver team.About the RoleIn this role, you’ll own the customer journey from the very beginning, ensuring a smooth onboarding experience that sets the stage for long-term success. You’ll guide customers through setup and activation, then continue to serve as their strategic partner, driving adoption, identifying growth opportunities, and owning renewal strategy. If you thrive in fast paced environments where creativity to drive impact is celebrated, we’d love to hear from you.Responsibilities
  • Be the key point of contact for a portfolio of Italian speaking customers, from onboarding through renewal
  • Manage the technical implementation of our Awareness Platform (SaaS product), ensuring a smooth and successful Go-Live
  • Guide and advise customers on cybersecurity awareness measures, helping them maximise the impact of our platform
  • Conduct business reviews, highlight ROI, and support renewal/upsell conversations
  • Collaborate with cross-functional teams (Sales, Support, Product, etc.) to drive success of your customers
  • Act as the voice of the customer internally by sharing feedback with our product development team
  • Leverage the relationships you build to identify reference customers and case study candidates
Qualifications
  • 2+ years of experience in Customer Success, Onboarding, or Account Management—ideally within a SaaS company
Required Skills
  • Customer-centric with a proactive and hands-on mindset, and strong motivation to make an impact in a fast growing company
  • Comfortable handling technical setups and liaising with support or engineering teams when needed
  • Strong communication and stakeholder management skills—able to handle commercial conversations confidently
  • Fluent in Italian and English
  • Able to manage multiple customers, tasks, and stakeholders in parallel
  • Comfortable working both independently and as part of a collaborative, international team
  • Interest in cybersecurity or willingness to learn quickly

Chatwin