Account Manager

Milano
Tempo indeterminato
Full time

1 mese fa

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our .Job Description⚠ PLEASE READ BEFORE APPLYING ⚠🔸Fluent level of Italian and English is required.🔸 You have a valid Driver license🔸 Please submit your CV in English**YOUR MISSION** 🚀As Account Manager, you will be responsible for managing a portfolio of customers with a revenue stream in the region. You will be responsible for executing CHEP’s business strategy and well as developing as implementing specific account plans. Key objectives of the role are to protect existing customer revenue, meet business growth targets and increase customer satisfaction. An additional focus is required on First & Last Mile Solutions and Transport collaboration in order to identify opportunities and promote/develop new projectsKey Responsibilities May Include:

Build and sustain strong customer relationships across a portfolio, acting as the main point of contact for inquiries, issue resolution, and satisfaction.
Identify growth opportunities and pursue new business leads, increasing revenue through strategic initiatives such as expansion and pricing optimizations.
Collaborate with cross-functional teams (e.g., Sales, Operations, Category Management) to design and execute strategic plans that support customer growth, cost efficiency, and business ease.
Conduct regular business reviews, manage tenders, and negotiate contracts, ensuring alignment with business goals and customer needs.
Monitor account performance through key metrics and customer feedback (e.g., NPS), implementing strategies to enhance customer experience and loyalty.
Oversee the annual audit process, ensuring compliance with CHEP’s policies and recovering any outstanding equipment fees.
Lead initiatives aimed at reducing transport costs and improving supply chain efficiency, driving value for customers and optimizing operational processes.
Support the integration of sustainability initiatives with customers, contributing to CHEP’s broader corporate social responsibility objectives.

** WHAT WE ARE LOOKING FOR**🔎

3-5 years experience in a customer facing, field-based role,
Industry experience in FMCG,
A business-related degree would be desirable but is not essential
Analytically minded with great attention to detail.
Strong networking, relationship building and inter-personal skills
Excellent commercial negotiation and presentation skills.
Excellent negotiation skills with demonstrable examples of success.
Worked with financial measures and KPIs.
Team player with the ability to work on own initiative.

** WHAT WE OFFER ** 💙🔹 Attractive salary plus annual bonus based on Performance,🔹Company car🔹Lunch Voucher🔹 Flexible Working of hybrid model,🔹Opportunity to take part in the Brambles share programme🔹 Monthly Webinars around Technology, Supply Chain, Mental health, etc.🔹 Get a referral bonus sharing the best Talent around you,🔹 A personal growth plan with a focus on training and coaching, a place for you within an international organization where there is a family business atmosphereRemote TypeHybrid RemoteSkills to succeed in the roleAccount Management, Adaptability, Building Rapport, Commercial Sustainability, Customer Experience (CX), Customer Partnerships, Data Storytelling, Digital Customer Solutions (Dcs), Empathy, Experimenting, Negotiation, Our Business, Relationship Management, Sales Communications, Taking Ownership, Teamwork, Understand Customers, Value PropositionsWe are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at recruitment@brambles.com.

CHEP

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