Let's be unstoppable together! Circana (formerly IRI and NPD) is the leading advisor on the complexity of consumer behavior. Through unparalleled technology, advanced analytics, cross-industry data, and deep expertise, we provide clarity that helps almost 7,000 of the world's leading brands and retailers take action and unlock business growth. We understand more about the complete consumer, the complete store, and the complete wallet so our clients can go beyond the data to apply insights, ignite innovation, meet consumer demand, and outpace the competition. At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities (with us you can always bring your full self to work). Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Learn more at www.circana.com. What will you be doing? The Senior Account Manager builds solid relationships with and provides support to whole portfolio of Petcare clients. As Petcare Best Practice leader the Senior Manager handles all day-to-day servicing, contributes to revenue goals, and increases Circana penetration and value acknowledgment with key client contacts and is responsible to renew all contracts. The senior account manager is also part of the team serving one the top client supporting the team director and directly facing the client and accountable for the client's overall satisfaction. Job Responsibilities -Enhance Circana's connection with Petcare Clients, building strategic relationships based on value. -Manage and implement Circana's strategic approach to the client, creating business insights, and supporting day-to-day needs. -Contribute to team revenue and opportunity pipeline, achieving commercial target on his/her client portfolio. -Partner with cross-functional departments and team members to bring the right solutions to the client. -Create high client satisfaction by managing expectations and providing excellent customer service. -Understand and communicate complex data in an easily digestible format. -Bring the voice of the client inside Circana with the intention to always keep high quality standards -Act as an internal client for the sake of the client satisfaction
