Strategic Account Manager

• We have an ''office-first'' culture and we place collaboration at the center of everything we do!
• We have a non-vanilla personality and feedback mindset. We don't shy away from difficult conversations - we see them as a gift!
• We work with high intensity and have fun along the way. We also celebrate the wins (a lot!).
• We celebrate diversity in all its forms and foster an inclusive culture where everyone can bring their authentic selves to work.

• We are building a talent house of high performing teams and leaders. We invest in people who raise the bar and help others reach their full potential.
• We take ownership of our career development. We don't believe in linear and predictable career paths - we create the job of our dreams!
• We embrace opportunities to move the needle and make an impact beyond our scope.

• Our platform is an important economic tool for millions of people (customers, partners, couriers) and we are taking action to amplify our positive impact.
• We invest in doing good by dedicating time and resources into social and environmental initiatives.
• We have the ambition of being DIB role models across the tech industry. We are creating environments, systems, and processes that provide equal opportunities, break biases, and empower our communities.

• Be the country manager for On-Demand - this primarily means sales and account management, but you will also have a role 360* role and help to coordinate financial control and profitability, operational needs, necessary tech developments/ adaptations, etc.
• Act as the bridge between the local AM team and On-Demand HQ
• Prioritize top accounts, identify the solutions that each partner needs (working closely with local AMs), and develop an action plan for how to target and pitch them
• Build proposals and lead contract negotiations to establish a strong working partnership grounded on sustainable economics for both parties
• Management of the activation and onboarding of partners during the implementation phase to ensure that they can operate independently
• Own the relationship with the partner for everything related to the On-Demand solution
• Share feedback from partners with product and operations teams to generate improvements
• Monitor financials in the country: pricing strategy, implementation costs, and continuous profitability through operation costs and recurrent sales

• Minimum 5 years of experience in Account Management and/or Business Consultancy
• Problem solver, data-driven, analytical
• Project management skills, proactive, highly organized, and detail-oriented
• Customer-oriented with strong commercial skills
• Ability to understand complex software needs and translate between restaurant partners and technical teams. Comfortable working with technical product and API integration teams.
• Accountability and ownership for projects from start to finish - can understand the entire funnel and identify where to take actions
• Good communication and interpersonal skills
• Motivated by working in a high-growth and high-performance start-up with a fast pace and multiple responsibilities
• Fluent in Italian, working proficiency in English

• 🌟 An enticing equity plan that lets you own a piece of the action.
• 💪 Top-notch private health insurance to keep you at your peak.
• 🍔 Monthly Glovo credit to satisfy your cravings!
• 🏊 Discounted gym memberships to keep you energized.
• 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Glovo