Italy Field Service EngineerWe have an opportunity for a Field Service Engineer to join us at Honeywell.This position is responsible for providing on-site cyber security services associated with industrial Process Control Networks for Honeywell customers in the Oil and Gas; Hydrocarbon Processing; Power Generation; Pulp, Paper & Printing; Continuous Web Solutions; Petrochemicals; Life Sciences; and Metals, Minerals and Mining markets. Services provided include on-site consulting, trouble-shooting, network designs, implementation, assessments and other related tasks as identified.Please be informed that we are looking for candidates based in the Central/Southern area of Italy to be able to visit customers.Key requirements· To achieve monthly, quarterly and annual financial targets for region.· Responsible for completing scheduled and unscheduled Field Service.· Performing service & repairs to Honeywell and other manufacturers fixed and portable products.· Provide detailed and accurate reporting on all site visits and projects.· Complete all service orders through the CRM database system.· Service and commissioning of field equipment.· Responsible for maintaining, controlling and managing a personal stockroom· Responsible for diagnosing and analysing causes of product failures and making recommendations for improvement.· Have direct interaction with customers to build relationships, establish communication and promote Honeywell Analytics products and services· Provide Honeywell customers with product support & technical enquiries.· Review, report and control warranty costs· Provide all Honeywell internal customers and sales engineers with technical information and support.· Support for agents and distributors· Responsible for raising CDR's on product failures and customer complaints.· Ensure Honeywell HSE compliance· Ensure Honeywell Code of Conduct compliance· Actively participate in out of hours on call program.· Assess and evaluate installation work in conjunction with sales team· Identify and pass on sales/synergy leads.· Work with and strengthen relationships with other Honeywell organisationsKey skills and qualifications· HNC, HND Electrical/Electronic Engineering or equivalent· 5 years in High Tech, electronic or instrumentation industry.· 2 years field service/customer facing role· Excellent problem solving and trouble shooting skills essential· Strong PC skills· SAP/CRM experience beneficial· Knowledge of gas detection beneficial· Able to work on own initiate· Work well within a team· Excellent customer relation skills· Self motivated· Results driven· Business aware· Proven record of strong organizational abilities.· Excellent written and verbal communication skills· English and Italian· Current and clean driving licenseOur offer· A culture that fosters inclusion, diversity, and innovation in an international work environment· Market specific training and ongoing personal development.· Experienced leaders to support your professional developmentEqual opportunity statementWe are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!#TheFutureIsWhatWeMakeItAdditional Information
Category: Customer Experience
Location: Via Grandi 22, San Donato Milanese, MI 20097 ITA
