Customer Engagement Supervisor

UPS

  • Spino d'Adda, Cremona
  • Tempo indeterminato
  • Full time
  • 2 mesi fa
Before you apply to a job, select your language preference from the options available at the top right of this page.Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.Job Description:Key Responsibilities
  • Act as the central HLD representative for the account
  • Understand the market and industry dynamics, actively searching for new business opportunities (n volumes, new services) as well as the customer organization, decision making process, needs
  • Actively network within customer to improve and extend relationship, increasing seniority and functional mix
  • Position all range of HLD solutions, apply value selling, ROI selling and win-win approach wherever applicable
  • Lead GRI and price increase initiatives, lead negotiations, ensure rate sheets and contracts documentation
  • Co-Lead RFQ process with Sales for the business in its area of competence (renewals, up-selling etc.)
  • Proactively connect with Operations and Customer Service to ensure excellent customer experience
  • Align with P&L owner on business goals
  • Conduct regular and structured performance review sessions with assigned customers including; process for continuous improvement and innovation, review of customer strategy and priorities, strategic alignment
  • Monitors monthly performance (incl. revenue per transaction and DSO) against set targets, and ensures immediate actions taken in case of deviations (incl. revenue leakage)
  • Effectively hands over new business into implementation, to ensure that customer requirements are met
  • Proactively participate to the creation of account financial planning
  • Contribute to HLD product innovation and market intelligence
Knowledge
  • Negotiation skills
  • Basic financial knowledge: P&L key lines, forecasting, budgeting
  • Problem solving skills
  • Value selling / ROI selling
  • Communication and interpersonal skills
  • Industry Vertical Knowledge (customers, competition, solutions, pricing, regulations, GDP, Quality)
  • At least 5 years of working experience in Pharma Logistics / Transportation
  • Site or platform P&L ownership – preferred
  • Degree preferably in Logistics / Transportation / Business Management
What we offer
  • Permanent Contract
  • A dynamic and inclusive work environment that fosters innovation and collaboration
  • To participate an important project that impact the UPS healthcare logistics landscape.
Employee Type:
PermanentUPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

UPS