Job Opportunity in Tuscany: Hotel Operations Manager
Autentico Hospitality srl
Siena
Tempo indeterminato
Full time
3 giorni fa
Candidati facilmente
As we look ahead to the next season 2026, we are opening now the search for an Hotel Operation Manager at Lupaia, one of Tuscany’s most enchanting and exclusive properties located on a hilltop in the heart of Tuscany and affiliated Autentico Hotels. This is a unique opportunity for an experienced hospitality professional to play a key role in a highly personalized, luxury environment. The right candidate will lead day-to-day operations, ensure exceptional guest experiences, and work closely with the owners, who live on-site.Key Responsibilities:Oversee all hotel departments (team of 32)Ensure operational excellence across all guest touchpointsBe highly visible and hands-on in daily operationsManage guest relations with a warm and proactive approachRepresent the owners in day-to-day decisions and communicationSupport purchasing, cost control, and supplier relations (non-food)Liaise with department heads and manage HR planningOversee reservations, front office quality control, and service deliveryContribute to budgeting and KPI monitoringAttend trade shows, media events, and sales trips when neededIdeal Profile:Proven experience in hotel operations, ideally in luxury or boutique hospitalityFluent in both English and Italian (additional languages are a plus)Hands-on, solution-oriented mindsetStrong leadership and communication skillsPassion for detail and personalized guest serviceComfortable working in a dynamic, guest-facing environmentWe offer:Permanent contractHousing allowanceFull-time role: 6 days/week during the open season (March –November 2026), 3–4 days/week during closureA direct role in shaping and managing the guest experience alongside the owners· Travel may be required for trade shows, sales trips, media events.This is not an office job – half of the time should be spent talking to guests, checking all parts of the property, and be visible and approachable to the team. Full immersion into daily operations is essential.The owners want to be involved in all aesthetic, strategic and guest experience decisions.Owners and Operations Manager act as “managing team” of the property.Ready to take the next step in your hospitality career?This is not just a job – it’s an immersive experience in one of Italy’s most refined destinations.