BOTTEGA VENETA Global Retail Operations Service Specialist
Milano
Tempo indeterminato
Full time
1 mese fa
Build effective working routines with Regions, balancing brand consistency with market needs. Support the creation of reporting dashboards for global and local teams. Prepare regular performance updates and recommendations, flag risks and drive corrective actions. HOSPITALITY - Ensuring global consistency and relevance Maintain and evolve hospitality standards and execution guidelines for boutiques. Coordinate with relevant functions to ensure consistency worldwide while allowing local adaptation. Contribute to / support ownership of client-facing tools linked to service execution (process clarity, adoption, training, communications). Support execution in the retail network in partnership with After Sales stakeholders. Ensure service levels and quality standards are reflected in boutique processes and tracked via KPIs. Support business cases and implementation plans (scope, process, tools, training, costs/feasibility, risks). Support a consistent personalization experience in store. Support robust execution of Certificate of Craft in stores (process, compliance, accuracy, reporting). Coordinate updates and contribute to enriching the service offer globally. 3+ years of experience in Luxury Goods with exposure to Retail Operations / Retail Excellence / Client Experience / Store Services. Store exposure preferred (in-boutique experience or strong field interaction) and understanding of store realities. Ability to coordinate multiple stakeholders and deliver through influence in a matrix environment. Comfortable with KPIs and translating insights into concrete action plans. Strong communication skills in English Entrepreneurial and proactive mindset: self-starter attitude, hands-on problem solving, ownership, and ability to anticipate needs in a fast-moving environment.