Job Description Summary As the Facility representative at the country level, you will ensure Facility Operations are run smoothly, oversee maintenance and ensure compliance with HSE standards, manage vendors ans assess KPI's while working with procurement to ensure cost effective services. You are responsible for coordinating activities with landlords, to run small projects & collaborate with internal stakeholders to ensure customer satisfaction.Job Description1. Facility Operations & Customer EngagementEnsure the workplace is comfortable and productive for employees.Collect and act on customer feedback to improve workplace satisfaction.Manage space allocations, office moves, and seating arrangements according to business needs.Address daily facility issues, ensuring reliable and efficient site operations.2. Maintenance & ComplianceMonitor health, safety, and energy usage to improve efficiency and sustainability.3. Vendor and Service ManagementWork with procurement to ensure cost-effective services.Manage providers for cleaning, security, landscaping, food services, etc., and assess their performance using metrics like SLAs and KPIs.Negotiate contracts and identify opportunities for cost reduction.4. Workplace Support ServicesSupervise non-technical services such as reception, mail delivery, cleaning, pantry management, office supplies, and transportation.Coordinate services like parking, shuttle management, and gym operations.5. Health, Safety, and Environment ComplianceEnsure facilities meet health, safety, and environmental standards.Promote a positive safety culture and proactively mitigate risks.6. Real Estate ManagementCommunicate with landlords on building maintenance and sustainability improvements.Handle lease-related negotiations with Procurement and Legal.Collaborate on service delivery and improvements.7. Metrics and ReportingTrack and report key performance indicators (KPIs) such as financial results, customer satisfaction, and energy efficiency.Provide insights on space usage, service quality, and cost efficiencies.Experience / Skills RequiredTechnical Expertise: 5 years' experience in facility management (preferably in pharmaceuticals or related industries), with knowledge of operations, finance, and maintenance.Leadership: Ability to lead projects and vendor teams effectively.Vendor Management: Skills to select vendors, negotiate contracts, and ensure high performance.Problem-Solving: Proactively resolve challenges to ensure business continuity.Communication: Strong interpersonal skills to interact with stakeholders and employees.Education: Bachelor’s in Business Administration, Finance, Architecture, or Engineering (engineering is recommended for specific sites).Languages: Fluent English and ItalianWhy Novartis: Our purpose is to reimagine medicine to improve and extend people’s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us! Learn more here:You’ll receive: You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook (https://www.novartis.com/careers/benefits-rewards).Commitment to Diversity and Inclusion:Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: .Skills Desired Design And Construction Management, Facility Management, Finance Management, Influencing And Persuading, Knowledge Of Creating Strategic Partnerships, Real Estate Management, Supplier Relationship Management
