Product Insights Specialist

Scandicci, Firenze
Tempo indeterminato
Full time

6 giorni fa

Powersoft S.p.A. is a multinational group with headquarters in Italy, listed on the Milan Stock Exchange, with over 130 employees. Powersoft is a world leader in the design, manufacture and marketing of products and patented solutions for applications in the field of professional audio such as large international events, concerts, theaters, cinemas, stadiums, airports, stations, and ships.In line with both our growth and business development, we are further expanding our company by researching for a Product Insights Specialist for our Product Department.Role:The Product Insights Specialist works as part of a Product Manager Team and is responsible for in collecting, organizing, and analyzing feedback coming from customers, the market, and internal stakeholdersfor the professional audio industry. The ideal candidate will be someone with good experience in the professional Audio/Visual market.This is an operational role, working closely with the Product Manager to turn scattered feedback into structured information and actionable insights that support product improvements and decision-making. The role reports directly to the Product Management ManagerTasks And Responsibilities:

Collect feedback from customers, sales teams, customer care, partners, and other internal stakeholders

Organize and classify feedback in dedicated repositories, databases, or tools, including Salesforce

Maintain and update the feedback backlog, categorizing inputs by theme, product area, customer type, priority, and frequency

Support the Product Manager in identifying recurring trends, emerging needs, and key pain points from the market

Prepare periodic summaries of collected feedback, highlighting patterns, urgent topics, and opportunities

Support the preparation and execution of customer interviews, surveys, and other insight-gathering activities

Work cross-functionally with Sales, Support, Marketing, and Customer Success to ensure a consistent and continuous flow of market feedback

Extract and consolidate relevant customer and market information from Salesforce and other internal systems

Prepare operational reports and dashboards to support product reviews

Ensure quality, consistency, and traceability of collected information

Support the manager in translating feedback into useful input for backlog refinement, discovery activities, and prioritization discussions

Support product manuals definition, datasheets, technical presentations, other product-related literature.

Support product launch activities in collaboration with relevant departments, including the definition of the product messaging and selling points

Good experience in the Audio/Visual industry.

2–4 years of experience in roles supporting Product Management, Customer Experience, Customer Success, Product Operations, Market Intelligence, or similar areas

Strong ability to organize information coming from multiple sources

Experience in collecting, summarizing, and classifying customer feedback

Good analytical skills and strong attention to detail

Ability to prepare clear, structured, and useful reports to support managerial decision-making

Good interpersonal and cross-functional collaboration skills

Hands-on, structured, and execution-oriented mindset

Familiarity with Salesforce, CRM systems, ticketing tools, survey platforms, spreadsheets, or feedback management tools

Basic to solid understanding of the professional audio industry, including market dynamics, customer needs, and product/application contexts

Excellent written and oral communication skills.

Ability to make technical and non-technical presentations to all levels of the organisation.

Ability to respond effectively to the most sensitive inquiries or complaints.

Travel availability

Nice to Have:

Feedback management

Data organization

Operational reporting

Customer listening

Insight synthesis

Cross-functional coordination

Salesforce knowledge

Professional audio market understanding

Genuine interest in technology.

Passion for the audio world.

EnvironmentPioneer, competent and inspired, creatives and innovators – We are renowned for our technological leadershipTeamwork-oriented, welcoming, and ambitious – we focus on developing one’s potential, and we cherish profound collaborations that allow us to discover new points of view.

Powersoft

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