Guest Experience Agent - Palazzo Cordusio a Gran Melià Hotel

Milano
Tempo indeterminato
Full time

1 mese fa

“The world is yours with Meliá”Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world? 😉🌟Because belonging to the great Meliá family is being VIPYou will enjoy My MeliáRewards which is the exclusive loyalty programme for our employees with exclusive benefits and advantages.Job summary:We are looking for a Guest Experience Agent to join our team of passionate individuals to provide an effective, efficient, courteous and friendly service to all guests. Responsible for managing the first impressions of our Guests and, therefore, must occupy the hotel lobby and other public areas, particularly at busy times.What will I be doing?

To assist the Guest Experience Team in all duties and responsibilities of the Department.
To actively demonstrate excellence in customer service, whilst maintaining high levels of respect and a professional image at all times, with a particular focus to details and clients' needs.
To anticipate & identify guest and VIPs' expectations, ensuring that their needs are met and where possible exceeded.
To ensure all guests are greeted and acknowledged immediately on arrival at the desk, and that all telephones are answered promptly.
To ensure that all guests' requests and queries are answered as soon as possible, being familiar at all time with the complaints procedures and various quality tools.

What are we looking for?

University degree, preferably Tourism or Hospitality, Marketing or similar.
1 years in a similar position in the hospitality industry.
Advanced Italian and English.
Knowledge of hotel management and/or Customer Experience tools.
High vocation for service.
Problem-solver.
Attention to detail.

At Meliá we are all VIP 🌟Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the " " page.If you want to be “Very Inspiring People“, follow us on:- - - -

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