Customer Experience and CRM intern /Headquarters

Istituto Marangoni

  • Milano
  • Formazione
  • Full time
  • 1 giorno fa
Are you curious to learn what really happens behind the scenes of customer engagement?We are looking for a Customer Experience & CRM intern.No need to know Salesforce or CRM tools (yet!) – we will teach you. What you need is curiosity for marketing technologies and a problem-solving mindset.What you will do:Support the team with first – level support on procedures by internal users (at international level)
  • Assist sales and marketing teams in tracking activities correctly on Salesforce
  • Collaborate on CRM related projects
  • Collect new business needs to help shape future digital solutions
Could be your opportunity if you want to:
  • Discover how digital tools are used across sales and marketing,
  • Learn how companies build customer relationships and marketing strategies
  • Learn how customer data is managed and activated
  • Gain hands on experience with platforms like Salesforce
LearningAt the end of the internship program, the candidate will have learnt the logics that constitute a CRM system.He/she will be familiar with the various objects within it and their meaning.Additionally, he/she will have understood the meaning of the customer journey and the importance behind the various activities connected to it.Furthermore, he/she will have gained a basic knowledge of the system, enabling them to report and extract data in response to business requests.During the internship, the candidate will have, also, the opportunity to observe and understand a project lifecycle (design, planning, execution, monitoring and debrief)Education and competences
  • Bachelor degree or graduate student in any major (Economic Management is preferred)
  • Strong verbal and written communication skills
  • Motivation and strong desire to take on new challenges and learn as much as possible.
  • Detail oriented, with the ability to prioritize under deadlines
  • Knowledge of Salesforce (sales and service cloud) is a plus
  • Familiar with Google products.
  • Ability to work with a team and analytiical approach

Istituto Marangoni