Sales Process Specialist

• Engages with customers via telephone or electronic inquiries to address inquiries and admin-related activities

• Coordinates pre- and post-sale actions to ensure customers are meeting TIC certification requirements and product or service adoption timelines

• Works autonomously within established procedures to develop and share quotes using standardized pricing tools

• Client follow-up and aid in turning quotes into orders. Process quotes into Orders using ERP

• Connects customer to appropriate UL personnel (Account Manager, SEs/ISEs, delivery teams and engineers, etc.) when appropriate

• Track account history and supply data from internal sources as requested by account owners and representatives to facilitate deeper knowledge of account and account opportunities

• Collaborates with internal resources to resolve customer inquiries and ensure that the customer receives the proper message to ensure complete understanding and results requested

• Based on the relationship and deep understanding of the customer and needs, provides input to account manager or SE/ISE to inform sales strategy where applicable

• Meet established timelines for pre-and post-sales activities.

• Technical Educational Background (High School or Bachelor's Degree)

• Fluent in Italian, English

• Turkish or Spanish fluency will be considered as a plus

• Proficient in MS Office (Word, PowerPoint, Excel, Outlook), and CRM software

• Business acumen and a sufficient understanding of business sales processes

• Sufficient understanding of core UL products / services for aligned industry to effectively generate quotes

• Strong communication and administrative skills

UL Solutions