Junior Hospitality Specialist
Davines Italia spa
- Parma
- Tempo indeterminato
- Full time
Collection of guests’ information
Coordination and organization: staff calendar, hotel reservations, transfers, Davines experiences (exhibitions, city tour, events, etc.), gastronomic experiences (dinners, lunches, wine tastings, aperitifs, etc.), welcome gifts.
Handling bookings, cancellation, and modifications efficiently, ensuring accuracy and adherence to company policies.
Creation and sharing of the dedicated Travel AgendaService (from the guest’s welcome to the end of the visit)
Supervision of the Davines Village Company Tour and Davines Village extra activities (shampoo lab, EROC visit, Garden experience, aperitifs, dinners etc.)Outbound (final phase of the event)
Sending, collecting and managing the post-event survey to identify areas for improvement and implementing necessary changes
Managing the budget closing phase to ensure cost-effectiveness
Davines experiences (exhibitions, city tours, events, etc.)Creating a network of partnerships with third-party companies, with the aim of developing new service and activities connected to the territory of Parma City (guided tours, guided visits to museums and exhibitions, participation in cultural events, food, and wine experiences in the area)
Guaranteeing an accommodation booking service by evaluating, if possible, innovative solutions (partnerships with hotels, etc.)
Supervising travel management in the most effective and efficient wayPERSONAL SPECIFICATION AND REQUIREMENTS
Planning, coordinating and executing various tasks and projects efficiently and effectively
Great communication skills (verbal and not verbal) to interact with guests, staff, suppliers and stakeholders on a daily basis
Proactive, creative, and resourceful in solving problems and fulfilling
Using various tools and systems, such as spreadsheets, calendars, and checklists, to organize the activities
Training and coaching our Davines Angels group
Fluent in English and a second languageEQUAL EMPLOYMENT OPPORTUNITYIn Davines Group we celebrate diversity, and inclusiveness is a crucial pillar of our Ethical Chart.For this reason, Davines Group does not discriminate in employment on the basis of ethnics, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, age, parental status or other non-merit factor.