Front Office Manager - Splendido, a Belmond Hotel
Belmond
- Portofino, Genova Genova
- 2.500 € al mese
- Tempo indeterminato
- Full time
- Greeting guests and ensuring that they receive an efficient and friendly check-in and check-out
- Rooming our guests
- Answering enquiries and providing information about the hotel and local area to guests
- Organising special requests and communicate with all departments within the hotel to ensure that our guests receive the highest standard of service.
- Implementing of the Leading Quality Assurance Standards
- Supporting, training, and supervising front office staff.
- Supervising workload during shifts.
- Maintains working relationships and communicates with all departments.
- Allocate guest rooms according to the reservation requests and guests needs
- Verifies that accurate room status information is maintained and properly communicated.
- Resolves guest problems quickly, efficiently, and courteously.
- Conducts regularly scheduled meetings with the front office team
- Maximize room revenue and occupancy by reviewing status daily.
- Ensure implementation of all hotel policies and house rules.
- Operate all aspects of Front Office computer systems.
- Ensure answer to all messages and emails in a timely and professional manner.
- Monitor all V.I.P 's special guests and requests.
- Review daily front office work and activity reports generated by Night Audit.
- Review Front office log book and guest feedback on a daily basis.
- Maintain an organised and comprehensive filing system with all documentation
- Perform Duty Manager duties and other duties requested by management
- At least 5 years of previous professional experience preferably at international level in the same role;
- Fluent in English and Italian. A third language is required;
- Knowledge of Hotel Management software
- Knowledge of the Microsoft Office package (Word, Excel, PowerPoint, Publisher)
- Effective and punctual written and verbal communication in order to update relevant colleagues and department.
- He/she exhibits the ability to successfully work together united within a group whilst showing respect and willing to share information and skills. He/she is willing to continuously develop him/herself.
- He/she should be accurate and precise in all duties and checks carried out. He/she demonstrates a sense of urgency and take ownership of one's tasks and responsibilities.
- He/she deals with multiple tasks and alters behaviour/priorities as changes occur and remains calm in pressurised situations.
- We offer permanent contract according to C.C.N.L. Settore Turismo - Level 2, Front Office Manager
- Start date: March 2024
- Salary as by CCNL + increase (Monthly Gross Salary around € 2.500), separate payslip for 13°,14° and TFR
- Monthly welfare incentive based on quality goals + welcome bonus
- Accomodation in our staff house including breakfast, staff cantine
- Discovering Belmond programme, which offers team members complimentary accommodation at Belmond hotels, discounted rates for our trains, cruises and safaris, and discounted food and beverages
- Belmond has been a pioneer of exceptional luxury travel since 1976. Its portfolio extends across 24 countries with 46 remarkable properties.The essence of the Belmond brand is built upon its heritage, craftsmanship and genuine, authentic service. We treasure history while looking to the future. We embrace community spirit and believe in responsible, sustainable tourism.
- Belmond is part of the world's leading luxury group, LVMH Moët Hennessy Louis Vuitton.
- Belmond is an equal opportunities employer that is committed to diversity and inclusion in the workplace.