Head of Content

OmniShopper & Co

  • Milano
  • Tempo indeterminato
  • Full time
  • 30 giorni fa
WE ARE LOOKING FOR AN HEAD OF CONTENT TO JOIN OUR TEAMThe primary goal of this role is to lead our content area for e-commerce and marketplaces, with particular focus on the Amazon platform.The role combines strategic vision, operational leadership, and direct management of international projects.WHAT ARE YOUR GOALS IN THIS ROLE?Strategy:
  • Develop retail content strategies aligned with clients’ brand positioning, maximizing visibility, conversion, and performance across major marketplaces.
  • Lead audits and analysis of brand and competitor properties to identify strategic optimization opportunities.
  • Analyze content performance KPIs (CTR, organic ranking, SoV, etc.) and define data-driven actions.
  • Monitor industry trends and global competitor activity to drive innovation and continuous improvement.
  • Innovate processes and workflows, testing and implementing AI-based solutions to improve efficiency, quality, and scalability.
Team & Operations:
  • Coordinate an internal team of content specialists and a network of multilingual freelance collaborators (copywriters, designers…), ensuring quality, consistency, and deadlines are met.
  • Manage allocation of internal and external resources, monitor operational workflows, and ensure budget compliance.
Client Management & International campaigns:
  • Build strong relationships with key clients, serving as a reference point for strategy and execution of digital content.
  • Manage international content campaigns, coordinating global teams to maintain message consistency and cultural adaptation across local markets.
WHO ARE YOU?
  • You have minimum of 4–5 years of experience in roles related to content creation for the Amazon marketplace, including at least 2 years in a coordination role
  • You have direct experience managing international clients, with a focus on cross-country projects
  • You have strong analytical skills and solid command of content performance KPIs
  • You are proficient in analysis and optimization tools, as well as Project Management software
  • You are fluent in English (C1); knowledge of other European languages (e.g., Spanish, German, French) is considered a plus
  • You have curiosity and openness to leveraging AI to innovate processes and enhance productivity
  • You have excellent communication skills, leadership capabilities, problem-solving mindset, and ability to thrive in dynamic environments
WHAT DO WE OFFER?You will have the opportunity to work as a part of a supportive team, in an agile and flexible work environment, with 2 days of smart working and 3 days in our office, where you can enjoy free coffee and foosball table games. You will work on big brands’ projects, enhancing your career in a fast-growing sector.WHO WE AREWe’re Omnishopper, an omnichannel agency. We help brands generate engagement along the entire, customer journey, from online to in-store and everywhere in-between.Our values, Integrity – Mindset for Growth – People at Heart – Accountability – Customer Centric – Teamwork, are our committment to each other and to our clients and we put them at the heart of everything we do.At Omnishopper, we celebrate diversity and encourage candidates from all backgrounds, genders, sexual orientations, ages, ethnicities, and religions to apply. We believe in creating an inclusive environment where everyone can thrive.

OmniShopper & Co