Technical Support Professional

Siemens

  • Milano
  • Tempo indeterminato
  • Full time
  • 1 mese fa
Transform the everyday with us.We are looking for a Technical Support Professional, to be hired with a permanent contract in Milano within the Software Delivery Support organization in Smart Infrastructure Building business unit.Siemens is a focused technology company, pioneering intelligent solutions that transform the everyday in manufacturing, grids, buildings, and transportation. Our technology addresses real problems that affect the future of humanity.You love to create an impact? From Day 1 you are empowered to make a difference for a better tomorrow with your full potential and creativity.Your ChallengeAs Customer Services Professional your mission will be to ensure customer success by delivering responsive, high-quality support for cloud solutions-working closely with multi-functional teams to resolve issues efficiently and continuously improve the user experience.Your main activities will be:Technical Support & Issue Resolution:
  • Respond to customer inquiries and support tickets related to cloud services
  • Diagnose and troubleshoot issues with cloud applications and configurations
  • Escalate complex problems to R&D teams when needed
Customer Interaction & Relationship Management:
  • Communicate clearly and empathetically with customers via email, chat, or phone.
  • Provide guidance on using cloud products effectively.
  • Follow up to ensure customer satisfaction and issue resolution.
Cross-Team Collaboration:
  • Work closely with product, engineering, and operations teams to resolve issues and improve services.
  • Share customer feedback and insights to help shape product development.
Documentation & Knowledge Sharing:
  • Create and maintain internal and external knowledge base articles.
  • Contribute to FAQs, user guides, and training materials.
Continuous Improvement:
  • Participate in training to stay updated on cloud offering and support tools / processes.
To be a perfect fit for this role, you would already have:
  • Degree in Computer Science, Information Technology, or related field (or equivalent experience).
  • 1-3 years of experience in technical support or customer service, preferably in a cloud environment.
  • Familiarity with networking, operating systems (Linux/Windows), and basic scripting (PowerShell, Bash, or Python).
  • Proficiency with at least AWS as a cloud platform, if possible also one more of the major cloud platforms (Azure or Google Cloud)
  • Familiarity with cloud services such as virtual machines, storage, networking, and identity management.
  • Good communication and interpersonal skills; Customer-focused attitude
  • Analytical thinking and problem-solving ability
  • Ability to work independently and multi-functionally
  • Passion to never-stop growing
  • Respect and appreciation of each person's uniqueness, willingness to co create and share knowledge
  • Proficiency in English and Italian
  • Eligibility to work in Italy
What we offer
  • Flexibility: trustful environment with an inclusive and flexible way of working driven by results,; hybrid and remote working enabled by innovative tools and devices, personal computer and smartphone; wi-fi connection reimbursement.
  • Welfare: flexible welfare programs and health insurance extendable to your family; professional and extraprofessional accident insurance; free on-site lunch options.
  • Never stop growing: plenty opportunities for continuous and individual learning journeys
  • An inclusive team culture where you can be yourself
Take a look at our welfare programs, please visit: Benefits e Welfare in Siemens Italia - Siemens ITJoin us and be yourself. Inclusion is our ambition!Siemens is an equal opportunity employer, offering a safe and inclusive work environment, based on mutual respect and the appreciation of uniqueness, guaranteeing equal employment opportunities to all qualified candidates to unleash their full potential.Address to us your desired working conditions/ environment. Typically, this kind of position is full-time, however please feel free to ask for a more flexible arrangement if that suits better to you.Your recruiting team is looking forward to getting to know you!Applications must include a CV in English#MakeYourImpact #LI-Hybrid

Siemens