About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location: Iconic elegance in Milan’s most fashionable neighbourhood. . A 15th-century convent turned sophisticated garden retreat, Four Seasons Hotel Milano is a haven in the centre of Milan’s Fashion District. Fall asleep under frescoes in high-ceilinged rooms, dine on authentic Italian dishes on the airy veranda and recover from a day of shopping and sightseeing with a massage in our sleek, modern Spa.About the roleWe currently have an opportunity for a talented and creative Guest Services Manager to join our iconic Four Seasons Hotel Milan.What you will doReporting directly to the Front of House Manager, the Guest Services Manager will be responsible for the following key responsibilities:Foster and maintain a harmonious and professional relationship with all hotel departmentsDemonstrate strong interpersonal skills and the ability to engage effectively with team members at all levelsCoach and support Guest Services staff in delivering exceptional service, aligning with brand standards and behavioral benchmarksSupervise and, when necessary, personally assist with luggage delivery, room moves, and guest arrivals/departuresManage the Guest Services team, including recruitment, onboarding, scheduling, performance evaluations, and corrective actions as neededCollaborate closely with the Guest Experience team to address guest feedback or service recovery situations promptlyActively monitor lobby activity, engaging with guests (especially VIP and Elite guests) to provide personalized serviceCoordinate with Guest Relations and Concierge teams to ensure seamless handling of luggage, deliveries, and special requestsPartner with the Chief Concierge on personalized guest recommendations and itinerary supportProvide assistance across the department as required, ensuring a smooth and responsive operationWhat you bringStrong leadership and team management skills to motivate staff and maintain smooth operationsExcellent communication and interpersonal skills to ensure outstanding guest experiencesProven experience in handling guest complaints and resolving issues quickly and professionallyA customer-focused mindset with the ability to anticipate and meet guest needsKnowledge of hotel management systems and processes to streamline daily activitiesThe ability to work under pressure and maintain high service standards in a fast-paced environmentA positive attitude and commitment to fostering a welcoming and hospitable atmosphere for guests and staff alikeWhat we offerCompetitive Salary, wages, and a comprehensive benefits packageExcellent Training and Development opportunitiesComplimentary Dry Cleaning for Employee UniformsMeals available at our Employee RestaurantEmployee Experience initiatives: from annual themed employee party to many ESG events throughout the yearEmployee Recognition ProgramsOpportunities to build a successful career with global potentialSchedule & HoursThis position is based at Four Seasons Hotel Milan and we will offer a regular term contract.You must possess the legal right to work in Italy and have fluency in English and Italian.
