Italian speaking Customer Service roles in Sofia Bulgaria - Relocation Package

Mercier Consultancy Visualizza tutti gli annunci

  • Milano
  • 18.000-22.000 € all'anno
  • Tempo indeterminato
  • Full time
  • 3 giorni fa
  • Candidati facilmente
Mercier Consultancy is excited to announce openings for Italian Speaking Customer Service Representatives in Sofia, Bulgaria, featuring a comprehensive relocation package to assist you with the transition! We are seeking passionate individuals dedicated to providing exceptional customer support to our Italian-speaking clients.As a Customer Service Representative, you will be the first line of contact for our Italian-speaking customers, handling their inquiries, resolving issues, and ensuring a seamless experience with our services. Your contributions will be vital in enhancing customer satisfaction and loyalty.Responsibilities
  • Deliver excellent customer service in Italian and English across various communication channels
  • Address customer inquiries, issues, and requests promptly and professionally
  • Document all customer interactions accurately in our customer relationship management system
  • Collaborate with internal teams to ensure timely resolution of customer challenges
  • Gather and analyze customer feedback to support service improvements
  • Stay informed about product offerings and company updates
  • Engage in ongoing training to enhance customer service skills
Requirements
  • Fluency in Italian and English, with excellent communication abilities
  • Previous experience in customer service is preferred, particularly in relevant fields
  • Strong problem-solving skills and a customer-focused attitude
  • Able to manage multiple tasks in a dynamic environment
  • Attention to detail and good organizational skills
  • Enthusiastic about delivering outstanding customer experiences
  • Knowledge of CRM systems and customer support tools is an advantage
BenefitsCompetitive Monthly SalaryRelocation paid to BulgariaHelp finding apartmentPaid training and growth possibilitiesand more

Mercier Consultancy