Hostess / F&B Receptionist Internship
Mandarin Oriental
- Milano
- Formazione
- Full time
- Taking reservations accurately where necessary while keeping track of guests preferences
- Greeting and seating guests according to MO standards
- Presenting the menu correctly to each guest
- Clearing plates and tables and ensuring general table maintenance throughout the meal
- Ensuring guest satisfaction
- Handling special requests from guests and VIPs
- Handling guest complaints
- Bidding guests farewell
- Anticipating the guests' needs
- Proficiency in english and italian language
- Must be able to set up tables for all meal periods
- Must be able to set up service stations
- Must be able to set up the bar/restaurant reception area
- Must be capable of handling all relevant equipment
- Must be able to handle all reservations and guest enquiry of the bar/restaurants in a timely manner
- Prepare all table arrangement of the bar/restaurants
- Ensure the menus are up-to-date and in excellent condition
- Must have good communication skills within department and able relate message with other departments within the hotels
- Attend daily meetings
- Attend all mandatory training sessions arranged by MO
- Perform all administrative tasks designated to him/her by management
- Be aware of, and comply with, safe working practises as laid down under FHLSS. This will include your awareness of any specific hazards at your work place
- Be aware of, and comply with local and relevant Food Acts.
- Wear any appropriate protective clothing provided by or recommended by the Hotel.
- Report any defects in the building, plant or equipment according to the Hotel procedures.
- Ensure any accidents to colleagues, guests or visitors are reported in accordance with Hotel procedures.
- Attend all statutory fire training and to be fully conversant with and abide by all rules concerning, fire, health & safety.
- Be aware of Fire safety plans
- Adhere to Safe&Sound procedures regarding Health & safety
- Adhere to Safe&Sound procedures regarding HACCP standards
- Attend any training deemed appropriate by your Head of Department