Senior Operation Manager
Michael Page
- Roma
- 40.000-50.000 € all'anno
- Tempo indeterminato
- Full time
- Strategic Initiatives: Lead and execute cross-departmental projects autonomously and with minimal guidance.
- Team Leadership: Act as a leader for local teams of Tour Guides Coordinators, ensuring seamless tour operations in every city.
- Performance Enhancement: Take ownership of steering and increasing the department's performance.
- Analytical Insights: Run analyses, develop reports, and create dashboards to provide valuable insights into operational performance, guiding data-driven decision-making.
- CRM Optimization: Collaborate closely with the tech department to continuously optimize our proprietary CRM tool, ensuring it aligns with evolving business needs.
- Proven experience leading teams to optimize processes and deliver results, preferably in ecommerce, for at least 2-3 years.
- Bachelor's degree in Economics, Business, or Management required. Preferably, experience in complex high-volume organizations.
- Working experience in the tourism industry is preferred.
- Language Proficiency: Fluency in English and Italian, with excellent communication skills (verbal and written). French is a strong plus.
- Analytical skills: Expert in Microsoft Excel with proven experience in complex data analysis and creating dashboards to track KPI performance.
- SQL is a plus
- Tech-Savviness: Demonstrated ability to continuously improve technology products and work closely with colleagues in Product&Tech.
- Proactivity and Hands-On Attitude: Self-starter with a proactive approach, capable of acting independently and delivering results with minimal guidance.
- Excellent organizational and time-management skills with precision and attention to detail.