General Manager (m/w/d) Falkensteiner Family Beach Resort Licata

• Strong, hands-on operational role model with a passion for hospitality, a charismatic presence, and with excellent communication skills.
• Lead the project from pre-opening through successful operation, overseeing all aspects of strategy, operations, team development, and guest experience
• Driving long-term growth and consolidating leadership in guest recognition and innovation.
• The ideal candidate will be an inspirational and motivational leader, fostering a culture of continuous improvement in guest services and experiences while maintaining strong relations with all stakeholders in the company.
• Additionally, play a key role in building a high-performing team through strategic recruitment, staff training, and development programs.

• Develop the hotel’s organizational structure and staffing plan.
• Recruit department heads and key team members.
• Execute onboarding and training programs.
• Implement hotel culture, falkensteiner values, and service philosophy.
• Ensure compliance with all legal, licensing, and safety requirements.
• Conduct test runs for all departments (mock check-ins, F&B service, emergency drills).
• Review quality control and guest experience simulation.
• Collect feedback and resolve operational gaps before official opening.
• Lead the “opening” to ramp up service and occupancy.
• Coordinate and build relationship with local authorities and tourism boards.
• Build relationships with investors, neighbors, suppliers, and local influencer.
• Organize pre-opening events (VIP previews, media events, opening party etc.)

• Serve as a hands-on operational role model, leading by example and setting high standards for the management team and staff.
• Inspire and motivate the resort staff to achieve excellence in service delivery and operational performance.
• Provide leadership that is both passionate and charismatic, fostering a positive, dynamic, and results-oriented environment.
• Develop in-depth knowledge and understanding of health tourism as the principal travel motive for all customer segments and distribution channels
• Develop and implement strategic plans to position the resort as the leading Beach Resort in Sicilia

• Oversee the daily operations, ensuring consistent quality, efficiency, and guest satisfaction.
• Be actively involved in key operational areas, ensuring hands-on management and attention to detail across Spa, F&B, rooms division, guest services, and more.
• Implement continuous operational improvements and best practices to streamline processes and elevate service standards.

• Prepare and present clear, concise reports, growth strategies, and performance updates to key stakeholders.
• Communicate business performance and future growth plans with in-depth knowledge, passion and confidence, building trust and ensuring alignment.

• Continuously elevate the guest experience, developing new and innovative services and offerings that set the resorts apart from competitors in the region.
• Lead a guest-centric approach, ensuring feedback is addressed proactively and guest satisfaction is consistently improved.
• Drive initiatives to enhance the overall guest experience, ensuring the resorts deliver world-class service.

• Oversee the financial performance, managing budgets, forecasts, and P&L.
• Lead and collaborate with GEC to implement revenue-optimizing strategies, including yield management and cost control.
• Identify new revenue opportunities and implement strategic cost-saving initiatives to maximize profitability.

• Lead the recruitment of high-quality staff, ensuring the hiring of individuals aligned with the resort's luxury standards and vision.
• Develop and oversee comprehensive staff training programs, fostering continuous learning and professional growth.
• Act as a mentor and coach to the leadership team, promoting a culture of accountability, engagement, and innovation.
• Inspire teams to perform at their best, driving employee satisfaction, motivation, and retention.

• Ensure all properties are compliant with local regulations, health and safety standards, and internal policies.
• Implement risk management and crisis protocols to safeguard guests, staff, and business assets.

• Proven experience as a General Manager in luxury resorts.
• International Experience in upscale hotel brands
• A passionate, hands-on leader with a track record of operational excellence and an ability to inspire and motivate teams.
• Exceptional communication and interpersonal skills, with the ability to engage and lead diverse teams.
• Expertise in financial management, including P&L oversight and budgeting
• Strong background in continuously improving guest services and creating unique guest experiences.
• A charismatic, inspirational leader with the ability to foster a positive, high-performance work environment.
• Fluency in Italian and in English is essential; proficiency in German is an important plus.
• Ability to thrive in a fast-paced, dynamic environment.

• Experience in managing resort properties, preferably at the beach
• Degree in Hospitality Management, Business Administration, or a related field.
• Knowledge of central European markets and local regulations.

• Competitive salary with performance-based bonus
• Company car for private use
• Hotel apartment on property
• All-inclusive Onboarding for a good start at work
• Individual development planning and support through internal and external training and development opportunities
• Cross-exposure opportunities in other Falkensteiner hotels
• Opportunities to help shape the future in a dynamic and open working environment
• Falkensteiner vacation weeks at greatly discounted rates
• Team Member Rate and Family & Friends Special Rates with additional discounts on F&B and spa services
• Professional development and career growth opportunities within a growing hotel group.

Falkensteiner Hotels & Residences