Retail Director - Italy Buccellati

Buccellati

  • Milano
  • Tempo indeterminato
  • Full time
  • 7 ore fa
The Retail Director is responsible for overseeing and optimizing the performance of our 4 boutiques within the Italian market. This individual will be responsible for driving sales, ensuring exceptional customer service, managing and developing retail staff, and upholding the brand’s image and standards across all locations. The ideal candidate will possess a deep understanding of the luxury retail environment, a proven track record of success in managing multi-boutiques, a passion for jewelry and delivering an excellent customer experience, and a strong understanding of how to leverage digital tools and strategies to enhance the retail experience.How will you make an impact?Sales Management
  • Develop and implement strategies to achieve and exceed the boutique sales targets.
  • Monitor sales performance, analyze trends, and identify opportunities for growth.
  • Prepare and analyze regular reports on sales performance, key metrics, retail KPI’s, and market trends to identify areas for improvement and make data-driven decisions that influence business strategy.
  • Utilize a strong analytical approach to interpret retail KPIs and translate them into actionable strategies.
Store Operations
  • Oversee all aspects of store operations, including visual merchandising, merchandising planning, inventory management, loss prevention, and maintenance.
  • Ensure that all boutiques adhere to company policies and procedures.
  • Maintain a strong focus on operational efficiency and cost control.
Team Leadership & Development
  • Recruit, train, mentor, and manage boutique staffs.
  • Foster a positive and collaborative work environment that motivates and empowers employees.
  • Conduct regular performance reviews and provide ongoing coaching and development opportunities.
  • Include training on digital tools and platforms relevant to the retail environment.
Customer Experience
  • Ensure that all customers receive exceptional service and a memorable shopping experience.
  • Focus on creating a seamless omnichannel experience for customers.
  • Oversee the integration of digital tools and technologies into the retail environment, such as CRM systems.
  • Address customer complaints and resolve issues in a timely and professional manner.
  • Cultivate relationships with key clients and build brand loyalty.
  • Develop long term relationships with clients applying clienteling and CRM techniques.
  • Spearhead clienteling activities to cultivate, expand and engage new local clients.
  • Develop and execute in-store events and 360° experiences tailored to clients’ preferences, needs, and desires.
  • Create customized experiences that cater to individual client profiles, fostering long-term engagement and loyalty.
Budget Management
  • Develop and manage the retail budget for the Italian market.
  • Monitor expenses and ensure that all boutiques operate within budget guidelines.
How will you experience success with us?
  • Bachelor’s degree in Business Administration and management or a related field preferred.
  • Minimum of 10 years of retail management experience, with a significant portion of that experience in the luxury goods sector and within the Italian market.
  • Previous boutique experience in managerial roles.
  • Proven track record of success in managing multi-boutiques operations and driving sales growth.
  • Strong leadership, communication, and interpersonal skills.
  • Excellent understanding of the Italian luxury market and consumer behavior.
  • Proficiency in Microsoft Office Suite and retail management software.
  • Strong analytical, and problem-solving skills to drive business decisions.
  • Demonstrated experience with digital tools, and CRM systems.
  • Fluency in Italian and English is required.
  • Ability to travel frequently within Italy.
What makes our group different?Our true power does not lie in our similarities but in the riche diversity of our arts, cultures and human skills, as well as our specific ability to foster untapped potential.We value freedom, collegiality, loyalty and solidarity.We foster empathy, curiosity, courage, humility and integrity.We care for the world we live in.Your Journey With UsDuring the interview process, you will have the opportunity to meet the Talent Acquisition, the HR Manager, the Commercial Director.Learn more about life at Richemont and our maisons below:

Buccellati