Glamore Group is looking for talented Front Desk Agent for The Glamore Milano Duomo, a Five-Star Hotel in the centre of Milan. General The ideal candidate has a higher degree, preferably in Tourism, Hospitality Management or Business Administration. She/he has developed at least 3 years of experience as Front Office Agent in Five-Star Luxury Hotels. · Very good command of English and Italian (spoken and written) · General knowledge of hotel departments · Excellent guest service skills · Knowledge of computer programs utilized in property management · Knowledge of Opera Cloud PMS will be considered a plus · Able to work a flexible schedule, including weekends and holidays · Must be able to stand for an eight-hour shift Job Specific · Welcome and register guests in an outstanding friendly, professional, and efficient manner, assigning rooms which satisfy all special requests · Obtain necessary credit and payment information from guests · Provide check cashing and foreign currency conversion for hotel guests · Coordinate with other hotel departments to satisfy guest requests · Provide detailed information about hotel facilities and operating hours · Sell rooms in accordance with Front Desk sales strategies · Receive and transmit guest messages · Perform check-out and cash handling activities · Maintains clean and excellent condition of Front Desk area · Maintains proper stock of all supplies in Front Office · Executes emergency procedures in accordance with hotel standards · Attends all appropriate hotel meetings and training sessions · Is polite, friendly, and helpful to guest, employees and management · Promotes and applies teamwork skills at all times · Complies with all hotel standards, policies, and rules · Complies with safety regulations and procedures · Remains current on hotel information and changes
