Together, we can beat cancer.At Varian, a Siemens Healthineers Company, we bring together the world's best talent to realize our vision of a world without fear of cancer. Together, we work passionately to develop and deliver easy-to-use, efficient oncology solutions.We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.If you want to be part of this important mission, we want to hear from you.As a District Service Manager, you will have an important role delivering high-quality service to Varian Medical System’s customers in the Italian region.The Job Holder will direct the coordination of technical and administrative support activities including repair, preventative maintenance, and engineering change upgrades in order to provide the highest level of service, maximize the use of devices and the customer satisfaction and achieve financial objectives.Key skills:Manage customer relations in all service and maintenance matters (service requests, contractual services, emergencies), to ensure customers can operate their Varian Medical System equipment according to technical and safety guidelines with the highest level of satisfaction.Provides direction for the delivery of pre-and post-sales services and support to customers.Performs all required management responsibilities including but not limited to: implementing the company's policies, programs, and guidelines; ensuring employee productivity and growth; managing resources;Analyzes operational processes, escalation procedures and performs training needs assessments for identifying opportunities for service delivery improvements and value add to the customer.Cooperate with other departments /colleagues (Back Office, Sales, Installation, Applications, Order Processing, Product Support, Manufacturing, etc.) and provide them the necessary support to optimize customer relations.Participates in the resolution of customer concerns and defining and developing a customer contact strategy.Ensure adequate records and systems are maintained. Schedule resources responding to critical situations.Promote workplace safety and monitor the application and compliance with company rules of colleagues and collaborators.Operate with the necessary discretion and implement and enforce company privacy policiesManage a profit and loss center and achieve assigned KPIs .Achieve target budgets and monitor financial performance, to ensure service objectivesMinimum Required Skills and Knowledge5+ years experience in technical areaEngineering Degree (preferred) or equivalent experienceAbility, competence, and confidence to lead and mentoring people.Resident in the district Area or available to relocate in that area (no relocation fees are foreseen)Available to travel several days/per weekEffective interpersonal skills.Fluency in the local language and in English, both written and spoken.Sound understanding and application of contract structuring, composition, and contract negotiation.Sound understanding and experience in establishing quotations, costing for jobs, and monitoringThe closing date will be 30/03/2024, to ensure your application is received, please ensure this is sent in English, we look forward to your application#LI-OSVarian is required to comply with all local and applicable regulations that may be associated with vaccine requirements for certain roles.Fighting cancer calls for big ideas.We envision a world without fear of cancer. Achieving this vision takes dedication and commitment from all of us, every single day. That's why we celebrate and value the distinctly beautiful and intersectional identities of each of our employees. We are a mirror of our patient-base, which allows us to innovate. Big ideas come from everywhere, and the best ideas are fostered by our unique individual experiences. At Varian, we encourage you to bring your whole self to work and believe your bold and authentic perspective will help to power more victories over cancer.#TogetherWeFight
