VP of Global Operations
- Milano
- Tempo indeterminato
- Full time
- Work closely with artisans, production partners, and internal teams to track timelines, resolve delays, and ensure quality.
- Optimize roles and processes within the order management team, with the aim of guaranteeing an optimal level of service to Artemest customers while ensuring smooth and efficient processes
- Standardize and improve vendor’s compliance with Artemest quality and sustainability standards.
- Proactively manage production timelines across hundreds of artisans and vendors, identifying risks early and implementing contingency plans to prevent client impact.
- Work closely with the trade projects’ team to optimize made-to-order and bespoke production workflows for scalability and reliability.
- Oversee the post-sale to deliver a premium experience aligned with the Artemest brand.
- Monitor and fine-tune KPIs for service levels, order accuracy, returns, and resolution times; continuously improve.
- Ensure operational excellence in supporting interior designers, architects, and hospitality clients.
- Personally oversee resolution of VIP client disputes and high-profile installations when reputational stakes are high.
- Design and implement operational systems that support the company’s omnichannel and global strategy.
- Identify inefficiencies and lead continuous improvement projects across operations and fulfillment.
- Oversee operational readiness for new revenue streams such as branded residences, FF&E projects, and large-scale developer partnerships.
- Lead recovery plans when unexpected problems arise, personally stepping in when key accounts are at risk.
- Partner with tech and product teams to ensure operations systems (ERP, order management) are robust and scalable.
- Implement full operational visibility on projects from artisan workshop to final installation.
- Lead operations digitization projects that increase visibility, traceability, and efficiency.
- Oversee the end-to-end supply chain on large projects, from artisan production to final delivery to clients worldwide.
- Ensure smooth deliveries, particularly for high-value items, balancing cost-efficiency and white-glove service.
- Establish and maintain strong relationships with the logistics team, regularly reviewing performance across shipping, warehousing, and last-mile delivery partners.
- Establish post-delivery inspection and feedback loops to ensure continuous improvement in both client satisfaction and margin protection.
- Build, mentor, and lead a high-performing operations team across regions.
- Collaborate closely with Sales, Marketing, Product, Merchandising, and Finance to align goals and timelines.
- Act as a key strategic partner to the CEO in scaling the business globally.
- Proven track record in global operations leadership, ideally in luxury design, interiors, or high-value manufacturing.
- Crisis management expertise, able to lead with composure and authority when facing production delays, logistics failures, or client escalations.
- Strong background in cross-border operations, artisan and vendor management, and logistics for bespoke goods.
- Tech-savvy with experience implementing or upgrading ERP and project management systems.
- Exceptional interpersonal and negotiation skills, capable of managing both highly demanding clients and creative artisan partners.
- Fluent in Italian and English
- Knowledge about SAP and Salesforce is a plus
- Positive workplace. We’re a young team (29 y/o on average) that works in harmony and that is extremely passionate about the Artemest mission.
- Entrepreneurial mentality. We’re always looking for people eager to step up their tasks and skills.
- Innovative and tech-oriented environment. We’re changing the way people buy, sell, and perceive luxury.