Ecommerce Operations Back Office

Manpower

  • Provincia di Novara
  • Tempo indeterminato
  • Full time
  • 9 giorni fa
Luxury CompanyWe are currently seeking an ecommerce Operations Back Office Support who will assist the ecommerce back-office operations during the annual peak period as part of our dynamic team in Novara.Your opportunityYou will be an integral part of the Supply Chain department and will deal with the teams. You will support brands customer care on day-by-day operational topics, supporting in the resolution of issues or customer requests, including delivery issues, investigations and returns. Coordinate product launches and special initiatives. This exciting opportunity will allow you to collaborate with various departments across our luxury brands.How you will contribute
  • Manage the daily requests coming from Brands Customer Care regarding the orders status, VIP requests, transport, returns, customs issue, claims and operational topics
  • Track evolution of requests, reporting status updates to brand customer care
  • Check and proactively alert customer service of issues on transportation and warehousing that could impact the clients
  • Coordinate the operations of third-party logistics (3PL) and carriers in line to ensure the target level of service for final customers
  • Update the Coordinator on the activities status and escalate when required
  • Contribute to the management of shipments to and from final customers and to the local hubs
  • Support the resolution of transport issues
Who you are
  • A professional with at least 1 year of work experience in Customer Service and/or in an ecommerce business or in a Transportation company
  • Familiar with warehouse processing and export flows; knowledgeable about Export documentation and procedures, as a plus
  • Fluent in Italian and English, both written and spoken
  • Knowledgeable about Excel
  • Team player, problem solver, customer and negotiation-oriented
  • Goal oriented with a drive towards innovation
  • Proactive and detail oriented
  • An excellent communicator
  • Eager to learn and cooperate
  • Passionate about customer service and liaising with carriers, warehouses and the brands
Fluent in Italian and English, both written and spoken

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