General Manager Hotel - Lecce - Minor Hotels - Southern Europe
- Lecce
- Tempo indeterminato
- Full time
You will plan and supervise the activities of the team members to ensure a smooth and profitable running of business.
What will you do?- Analyze the operations reports and management hotels account, studying the different parameters as well as their evolution.
- Elaborate the hotel annual budgets, on the basis of the commercial objectives defined by the Management, market, environment and historic sales.
- Guarantee that cost and productivity are adapted to revenue performances.
- Manage the commercial activity of the hotel together with the commercial department, designing the rate structure based on the defined commercial policy, occupation level and evolution of the market.
- Identify commercial opportunities, contact potential clients and make visits and presentations of the hotel's services. In addition, try to find out the additional business potential of our in-house guests, and also hunt for the missing guests.
- Work closely with Sales as well as the Revenue Management department to maximize room revenue.
- Manage and coordinate the implementation of the different defined corporate policies and projects together with the correspondent corporate department (CRM & Loyalty, Marketing, Quality, Customer Experience, etc).
- Communicate with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.).
- Represent the company and the hotel on several occasions within the communities where we operate.
- Inspect facilities regularly and enforce strict compliance with health and safety standards.
- Monitor and develop team members' performance, providing supervision, professional development, evaluations and delivering recognition and reward.
- Recruit, interview and train team members. What are we looking for?- At least 2 years' experience as General Manager, preferably in a 5* hotel.
- Highly appreciated international experience and/or having performed functions in more than one hotel.
- Degree or diploma in Business Administration, Hotel Management or related field.
- Good knowledge of the principles of revenue management and commercial policies.
- Working knowledge of various computer software programs (Microsoft Office, etc) and Front Office systems.
- Fluency in local language is a must and a high level of English is required
- Results driven and focus on detail
- High level of commercial awareness and sales capabilities.
- Outstanding management and leadership skills.
- Strong interpersonal and communication skills.
- Demonstrable aptitude in decision-making and problem-solving.Why choose us?At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:? Worldwide experience ? diversity of 150 different nationalities.
? Career development opportunities full of national and international challenges.
? Wide range of training programmes to enhance your skills.
? Wellbeing initiatives, including flexible working conditions.
? Team member recognition programmes, including Memorable Dates.
? Ability to make a difference through our sustainability programme and volunteering initiatives.
? Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.Settore: Hotel/TurismoRuolo: Middle e Top Management