STORE MANAGER MICHAEL KORS FLAGSHIP STORE- SERRAVALLE OUTLET

• Inspire, lead and coach the store team to create a culture of performance delivery and accountability

• Recruit top talent, training and developing staff to build a team of true Jet Set Ambassadors

• Drive team retention, ensuring actionable Talent and Succession plans are in place

• Support, implement and provide follow-up for all training and onboarding for new joiners

• Take accountability for the regular evaluation of the performance of each Jet Set Ambassador providing feedback and coaching

• Proactively manage and resolve all HR issues in collaboration with HR Department:

• Ensure image and grooming standards are aligned with brand policy

• Partner with DM to review integrity of PTS, identifying opportunities to improve • Collaborate with retail partners on sales strategies, product knowledge, brand standards and selling service

• Practice and role model the company behaviors, ensuring effective use of the behavior tool kit Service

• Lead the team of Jet Set Ambassadors to ensure they are prioritizing exceptional customer experiences to drive loyalty and repeat business.

• Ensure Jet Set Ambassadors maintain client communication through utilizing all available clienteling apps

• Proactively manage client database and utilize information to increase sales

• Maintain floor presence and lead by example

• Provide coaching and support to assist Jet Set Ambassadors in resolving customer service issues, empowering the teams to make decisions in the customer’s best interest

• Ensure to add additional revenue through local customer events

• Build and maintain good communication with District Manager and members of corporate office, mall office, retail partners and other stores, collaborating and influencing to drive performance across the district Sales

• Meet and exceed sales goals holding self and team accountable for the results • Analyze reports, and develop action plans to ensure expectations are met or exceeded

• Work with Team on Quarterly Planners to ensure the best business plans are set to achieve targets.

• Track and communicate business results and opportunities, driving sales and product knowledge

• Ensure sales and unit goals are set for Jet Set Ambassadors and communicated to ensure understanding.

• Ensure store maintenance and auditing programme is aligned to Brand standards

• Control store expenses, continually striving to reduce costs.

• Ensure integrity of Inventory Control through bi-annual inventories

• Ensure loss prevention is a key priority, assuming responsibility for taking quick action on early indications of any loss, collaborating with LPRM

• Ensure store schedule is optimized, having right people right place right time

• Collaborate with DVM to implement and maintain all visual merchandising directives and ensure execution of effective strategies

• Partner with logistics and product teams to ensure appropriate assortment for the store, using product tools effectively to maintain size and style integrity.

• Ensure all the Company Communication Platforms are used effectively and relevant actions taken.

• Relevant proven retail and management experience with a fast-paced retailer • Able to work as a charismatic and inspirational leader

• Technology proficient, knowledge and use of leveraging technology to drive sales and customer experience.

• Able to work under pressure and to thrive in a fast-paced, challenging environment • Excellent organizational, interpersonal and follow-up skills with attention to detail and accuracy

• Proficiency in Retail Math, KPIs and Microsoft Office

• Fluent English We are an Equal Opportunity Employer M/D/F/V

Michael Kors