Team Manager - Milan Sant'Andrea

• Partnership with store management to enhance sales performance, consistently achieve goals and identify strategies to ensure performance standards are exceeded
• Analyse store performance as well as KPIs, reporting current business trends, as well as competitor performance, to ensure further business growth
• Lead and support all activities to achieve store objectives
• Build and nurture familiarity with the local external environment; customers, personal shoppers, competitors, local events, third parties and talent
• Lead a high preforming customer facing and service orientated team, setting performance targets and driving productivity
• Be the brand ambassador and serve as a specialist for all product categories by exhibiting passion for the Burberry brand and strong product knowledge
• Preform with high integrity in company compliance

• Be a role model to the rest of the team in offering an excellent client experience, demonstrating passion for product, styling and ultimately selling
• Be engaged in constantly developing long-term relationships with top clients
• Demonstrate leadership by playing an active role on the shop floor through client engagement and promoting brand awareness
• Monitor CRM database reporting in order to:
• Assist in the execution of company CRM initiatives
• Capture meaningful clients’ data to build actions and develop opportunities
• Manage and drive eloquent and relevant client outreach

• Have excellent product knowledge and guarantee consistent standards across the store team
• Ensure all training materials and cascaded to the teams to ensure they use the content to drive key pillars of the strategy
• Take accountability and ownership of all commercial training are executed
• Lead the team to drive our customer journey to maintain and exceed our global positioning leveraging the guest experience program as an indicator
• Ensure all of your team members have sound product knowledge and are aware of company policies and procedures, coaching them and providing feedback
• Cultivate customer relationships to create loyal advocates for the Brand and leverage your team to achieve the highest quality of customer profile capture
• Drive the use of digital assets quality of customer profile capture
• Continue to develop and pro-actively retain talented employees, by recognising and rewarding performance through recurrent development plans and annual performance reviews
• Identify competencies gap and knowledge to develop in the staff
• Create and implement action plans, build development plans for all employees in accordance with store management
• Be involved in attracting, nurturing and retaining a high preforming team
• Be involved in creating a positive and energetic working environment with perfect synergy between teamwork and healthy competition
• Participate or, if requested, lead daily store meetings to communicate current business trends, relevant updates and motivate people

• Previous experience in the role in Luxury Retail driving a department’s sales and profitability while maintaining exceptional customer service standards
• Commercial awareness, you will have exposure working towards sales related KPIs
• In-depth understanding of clients’ expectations and what a luxury service entails
• Ability to demonstrate excellent leadership and people management skills
• Strong interpersonal and communications skills, ability to be flexible and adapt to change
• Genuine interest and love for fashion and styling paired with excellent product knowledge
• Organised, able to prioritise problem solve while working with pace
• Advanced knowledge of POS, store systems and comfortable using digital tools

Burberry