Site Services Manager

• Enable effective onsite performance by clarifying priorities, sequencing work, removing execution obstacles, and ensuring teams have the information needed to execute safely and efficiently.
• Lead all onsite service, installation, and commissioning activity during project execution.
• Direct and coordinate BW service technicians, installation supervision, contractors, and OEM partners onsite.
• Maintain daily control of onsite priorities, sequencing, and issue resolution.
• Conduct daily onsite coordination meetings with BW, contractor, and OEM teams.
• Ensure onsite execution aligns with safety expectations, scope commitments, and installation standards.
• Participate in SAT execution with a clear understanding of acceptance criteria and contractual commitments.

• Operate as the onsite execution lead in direct support of the assigned Project Manager.
• Provide daily status, activity, and issue updates with clear articulation of risks, decisions, and recommended actions.
• Support final acceptance activities through close coordination with the Project Manager and customer.
• Identify execution risks, constraints, and scope exposure early and escalate through defined project channels.

• Serve as the primary onsite liaison between the customer and BW execution teams.
• Maintain clear, professional, and proactive communication with customer stakeholders throughout installation and commissioning.
• Attend and lead onsite customer meetings, reinforcing confidence through transparency and follow-through.
• Balance strong customer advocacy with disciplined alignment to contractual and project commitments.

• Identify scope changes and execution impacts; document and communicate implications to the Project Manager and customer.
• Coordinate warranty communication and action tracking with the Project Manager and Operations teams.
• Ensure onsite issues, decisions, and actions are documented clearly and consistently.

• Coordinate BW and OEM resource and staffing requirements and schedule changes with Field Service leadership.
• Support weekly review of service purchase orders, warranty status, and financial visibility using D365 and related systems.
• Apply execution judgment to protect schedule adherence, utilization efficiency, and cost outcomes.

• Partner with Project Management, Field Service leadership, Operations, and OEM teams to maintain execution continuity.
• Enable effective handoffs and coordination across internal and external execution teams during installation.

• 5+ years of experience leading onsite execution for complex manufacturing or capital equipment projects, including installation, commissioning, and acceptance.
• Demonstrated technical understanding and judgment in mechanical, electrical, or controls systems as applied in field service, installation, and commissioning environments, or equivalent technical education.
• Excellent written and verbal communication skills, with the ability to convey issues, risks, and decisions clearly to customers and internal teams.
• Strong customer focus, balancing responsiveness and advocacy with disciplined execution and contractual alignment.
• Proven ability to anticipate execution risks, scope exposure, and cost or schedule erosion and take timely action.
• Proven ability to lead and influence cross-functional and third-party teams without direct authority.
• Strong working knowledge of ERP and project tracking systems; proficiency with Microsoft Office tools.
• Packaging industry experience preferred.
• Extensive customer-facing field experience strongly valued.
• Willingness to adjust work hours, travel schedules, and onsite presence in response to project needs, customer requirements, and critical execution milestones.
• Flexibility to take on evolving responsibilities in response to strategic priorities and business needs.
• Travel: 50–70%, including extended onsite assignments during critical installation and commissioning phases

Barry-Wehmiller