Head of Sales B2C Italy-Iberica

Swarovski

  • Milano
  • Tempo indeterminato
  • Full time
  • 1 mese fa
At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. We are looking for a Head of Sales B2C Italy-Iberica based in Milan where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us. We’re bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you.About the jobIn this role you will report directly to the General Manager Italy-Iberica, and your main duties will be the following:
  • Lead and inspire the Sales & Training Team to achieve sustainable sales and profitability across all channels, ensuring alignment with financial and operational targets.
  • Foster strong relationships with internal teams and retail partners (MOB/MUB) through regular engagement, effective communication, and collaborative leadership.
  • Own the sales budget and channel P&L, setting and monitoring targets for sales, staffing, and costs while optimizing resource allocation and operational efficiency.
  • Drive performance improvement by analyzing results, implementing corrective actions, and aligning with the Managing Director on strategic initiatives for growth.
  • Ensure consistent brand execution across all retail touchpoints by implementing global marketing and visual merchandising standards and sharing best practices.
  • Support distribution expansion in line with the Distribution Masterplan, including new store acquisition, partner negotiations, and compliance with global frameworks.
  • Champion consumer experience and market insight, contributing to strategic decisions, identifying growth opportunities, and supporting cross-functional collaboration.
  • Develop high-performing teams by fostering a feedback-driven culture, identifying talent, and ensuring effective training programs that align with business goals.
  • Collaborate cross-functionally with local and global teams (e.g. Marketing, Merchandising, Demand Planning) to align on stock levels, retail events, and market needs, ensuring seamless execution and business impact.
About youWe are looking for a motivated leader, who brings along the following background:
  • Bachelor’s degree in Sales or related field, with 8+ years of experience, including 5+ years in a senior sales leadership role.
  • Proven ability to lead large retail teams (200+ employees) with strong motivational and people management skills.
  • Solid experience in Key Account Management, negotiation, and relationship building.
  • Strong 360° business acumen across Sales, Finance, Marketing, Merchandising, Planning, and HR.
  • Customer-focused mindset with a deep understanding of retail operations and business development.
  • Fluent in English and Italian languages.
What we offerYou can expect a range of benefits, including:
  • Swarovski products discounts
  • Employee Assistance Program
  • Volunteering leave
  • Learning and development programs
  • Ticket restaurant
Masters of Light Since 1895Swarovski creates beautiful crystal-based products of impeccable quality and craftsmanship that bring joy and celebrate individuality.Founded in 1895 in Austria, the company designs, manufactures and sells the world's finest crystal, gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories. Swarovski Crystal Business has a global reach with approximately 2,400 stores and 6,700 points of sales in around 140 countries and employs more than 18,000 people. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group. A responsible relationship with people and the planet is part of Swarovski’s heritage. Today this legacy is rooted in sustainability measures across the value chain, with an emphasis on circular innovation, championing diversity, inclusion and self-expression, and in the philanthropic work of the Swarovski Foundation, which supports charitable organizations bringing positive environmental and social impact.Swarovski is an equal opportunity employer. We give our people the guts to celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard. A place where anyone/everyone belongs. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under the law of the countries we operate in.#LI-Hybrid

Swarovski