Boutique Customer Support Internship

Agordo, Belluno
Formazione
Full time

1 mese fa

If you've worn a pair of glasses, we've already met.We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products [such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions], iconic brands that consumers love [such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa], as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences [such as Sunglass Hut, LensCrafters, Salmoiraghi & Viganò and the GrandVision network], and leading e-commerce platforms.Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.
Discover more by following us on LinkedIn!Your #FutureInSight with EssilorLuxotticaAre you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world?Join us in redefining the boundaries of what's possible!Your roleWe are seeking a Botique Costumer Support Intern who will join the team in our Operations HQ of Agordo.Boutique is EssilorLuxottica's division dedicated to managing eyewear sales for our Licensing Partners-prestigious, high-end brands that embody excellence in the world of luxury and fashion.The division has recently achieved one of the highest growth rates within our Group, marked by a significant increase in both revenue and shipment volumes. This rapid expansion brings exciting challenges as we work to uphold and elevate our standards of operational excellence. In this context, the Operations Specialist plays a pivotal role in sustaining and accelerating this momentum.As a member of the Sales Operations team within the Boutique Division, you will support key commercial and operational activities related to our Licensing Partners. You will collaborate closely with cross-functional teams including Sales, Planning, Logistic, Industrial, and Brand & Product to ensure seamless and efficient execution across the value chain.Main responsibilities:

End-to-End Order Management (from order placement to delivery in store/DC)
Business and performance Monitoring and KPI Tracking (periodical analytics in order to monitor business trends by brands/channels and to spot missed opportunities)
Project Management for Operational Excellence
Customer request management (many different daily requests from our partners depending on the business momentum and business needs; eg: orders follow up, special activities in stores, mktg campaigns support with products management, etc…)

Main Requirements:

Educational background in Economics, Statistics or Management Engineering Degree
You love challenges and you take your responsibility seriously
You are a team player
You are an excellent performer with a proven excellence in academic life
You are a quantitative analysis lover, a true Excel and Access addict
You are fluent in English and Italian

What's in it for youIn EssilorLuxottica, you are not defined just by your job title. Each career adventure is unique, but have a glimpse of the benefits and perks you can have by choosing us.1. A fast paced environment, where you will start giving your mark from day 0
2. Access to our company's canteen
3. Access to Leonardo, our learing platformRecruiting processOur recruitment process may vary; If you are selected, you will be contacted by our recruiters to guide you through the specific steps for your applicationOur Diversity, Equity and Inclusion commitmentWe are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.

EssilorLuxottica

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