Field Application Specialist
- Villa Cortese, Milano
- Tempo indeterminato
- Full time
- You will visit and assist the Italian and EMEA customers for the in vitro diagnostic platforms (NAAT & immunoassays) in the Meridian portfolio
- You will organize and deliver wellness visits to customers’ laboratories
- You will provide on-site specialized/application assistance – pre- and post-sales, also collaborating in the training of product users.
- You will take care of onsite instrument installation, customer training, and follow-up as well as product demonstrations
- You will take care of customers’ needs, giving your direct support, in cooperation with our salespeople or activating internal support channels.
- You will contribute to post-sales direct problem-solving through method applications or troubleshooting, or by activating the specific technical service and reaching consequent customer satisfaction.
- You will contribute to the critical reading of scientific literature to build a solid scientific base to better interact with customers and KOLs (biologists, clinicians, gastroenterologists, infectious disease specialists)
- You will collect technical information on competitor products/systems and maintain a constant flow of information with the in-line manager and the sales functions.
- You will regularly compile the Company CRM, with particular details about all activities performed at customer sites.
- Master’s degree in biology, biotechnology or equivalent
- Italian NATIVE / English GOOD
- Valid driver’s license
- Ability to Travel up to 80% of the time
- Skilled use of computers
- Good analytical skills and demonstrated autonomy
- Previous experience in the role and/or laboratory expertise with NAAT and/or Microbiology will be evaluated