Dealer Network Solutions Manager

Bridgestone Visualizza tutti gli annunci

Vimercate, Monza Brianza
Tempo indeterminato
Full time

3 giorni fa

Job PurposeThe Dealer Network Solutions Manager supports the Retail Centre of Excellence in delivering strategic projects that drive continuous improvement across the EMEA retail network. The role is responsible for designing, developing, and managing digital solutions that enhance operational efficiency and elevate the consumer experience in retail operations.By translating business needs into effective digital tools, the role ensures that retail teams are equipped with scalable, user-centric, and data-driven solutions that support operational excellence, customer satisfaction, and long-term network growth.ResponsibilitiesProject Management

Lead and support strategic, cross-functional projects focused on retail operational excellence and customer experience
Ensure timely delivery of project milestones aligned with business objectives
Support project planning, documentation, status tracking, and communication
Manage stakeholders to ensure successful implementation and adoption of solutions

Tool Optimisation

Monitor tool performance and usage through KPIs and dashboards
Provide insights and recommendations for continuous improvement
Manage, oversee, and optimise core digital tools, including:

Call management systems
Booking tools
Digital check & vehicle inspection platforms
Dealer portals
Fleet portals
Ensure digital solutions are intuitive, reliable, and aligned with operational requirements

Operational Excellence

Analyse user feedback and identify opportunities to enhance tools and workflows
Partner with cross-functional teams to improve usability, efficiency, and service quality
Act as a key contact point for retail teams, ensuring tools support daily operations and customer satisfaction
Identify pain points and propose solutions to improve workflows and customer interactions

Innovation Agent

Explore and design AI-driven use cases to improve processes, efficiency, and profitability
Collaborate with internal teams to evaluate feasibility and support implementation of AI-based solutions

Qualifications & Experience RequiredExperience

3-4 years of experience in Retail Solutions, Customer Experience, or related fields
Experience managing digital tools in retail environments
Knowledge of dealer network operations and training platforms

Technical / Functional Skills

Proven project and change management experience, particularly in tool implementation
Strong analytical skills and ability to interpret complex data for decision-making
Advanced Excel skills (pivot tables, formulas, data analysis)
Familiarity with digital platforms and retail operational tools
Experience monitoring KPIs and dashboards

Languages

Strong communication skills in English (written and spoken)
Additional European languages are an advantage

Soft / Behavioral Skills

Customer-oriented mindset with strong problem-solving skills
Excellent stakeholder management and communication ability
Ability to drive operational efficiency and process improvements
Strong teamwork and collaboration skills in an international environment

WHAT WE OFFERAt Bridgestone, what really matter is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality”, for that, we offer you more than just a competitive payment; we will provide you:

A supportive and engaging onboarding experience to ensure a smooth transition into our team.
The opportunity to develop and grow, through training and regular mentorship.
Corporate Social Responsibility activities.
A truly global, dynamic and challenging work environment.
Agility and work/life effectiveness and your long-term well-being.
A diverse and inclusive team.

We are committed to create an even more inclusive culture that advances equity, embraces individuality, and helps our increasingly diverse teammates, customers, and communities thrive, by providing equal opportunities in employment. This means that all job applicants and members of staff will receive equal treatment and that we will not discriminate on grounds of gender, marital status, race, ethnicity, color, nationality, national origin, disability, sexual orientation, religion or age.

Bridgestone

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